Resetting your Online Password & PIN
If you forget your password it can easily be reset by using the 'forgot my password' functionality, which is accessible on the login page. After clicking the link you will then need to enter the email address registered to your Online account and hit submit to receive the email that will reset your password. Please ensure the email address entered at this step exactly matches your Online registered email address.
Once you receive the email just click on the link so you can enter a new password. Password reset emails should arrive within a couple of minutes so please check your spam folder or filtering settings if you haven't received it after this time. If for any reason you request a password reset multiple times, you will receive multiple links. Once a new link is issued, previous links will not work so please ensure you are using the most recent link.
You can then enter a new password using the password reset form below. Please note that passwords need to adhere to the following rules:
- At least 1 upper case letter
- At least 1 lower case letter
- At least 1 number
- At least 1 symbol
- At least 8 characters long
- Not used within the last 2 years
It is advisable to use a password management application, such as LastPass or DashLane to generate and store secure passwords that you do not have to memorise.
After entering a secure password you then just have to login with the new password.
Resetting your Security Code
The downloading of results is protected by a six digit pin code, if you forget this it can be reset in the same way as your password, just click the 'reset code' button on the PIN entry screen
You will then be prompted to enter your email address at the next screen and you will receive an email to reset the PIN code. As for password reset emails, PIN reset emails should arrive within a couple of minutes so please check your spam folder or filtering settings if you haven't received it after this time.
Clicking the link and will automatically reset your code and you will receive the below confirmation
Login to your account and go to the required job where you will be prompted to create a new code. Unlike passwords, PIN codes can be reused but it is best practice and most secure to avoid generic number sequences such as '123456' or '000000'. Enter your desired PIN code at the screen below and your code will be reset.
Password Expirations and Lockouts
If you enter your password incorrectly 3 times you will be locked out of your account and will have to reset your password by going through the above process, the same applies to your security PIN. Passwords expire every 60 days; you will be notified when each 60 day period is coming to an end to reset your password.