Request New SYNC password From the Login screen https://sync.sagacitysolutions.co.uk/ select "Forgot password". Enter your username and select "Send Reset Code"Username format = Email Address i.e. your.name@yourcompany.comAccounts setup before the 21st May 2024 will be your email but with all special characters replaced with underscores, i.e. your_name_yourcompany_com if you would like to change to the new format please contact client.support@sagacitysolutions.co.uk You will receive an email titled "Email Verification Code for user". Copy the authentication code and click the reset password link on the email. Enter your authentication code and a password then select "update Password & Login"Passwords must be a minimum of 12 characters and include at least, one upper + one Lower + one number + one special character You should now be able to access your account.
